We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

About the role

We have an exciting opportunity to join the team as a Responsive Repairs Supervisor!

Are you interested in leading and inspiring a team of trades to deliver high standards of performance and work quality?

You will be responsible for the line management and performance management of assigned members within the Responsive Repairs Team, working collaboratively with colleagues to achieve the best possible outcomes for colleagues and customers.
You will be responsible for:
• Inspire and lead a skilled workforce – Motivate, develop and performance-manage a team of trades operatives, creating a positive, accountable culture that drives high standards, wellbeing and continuous professional growth.
• Drive operational excellence – Take ownership of responsive repairs, planned works, voids and estates maintenance, ensuring quality workmanship, strong contractor performance and value for money across all activities.
• Champion safety and compliance – Promote a culture of safe working, safeguarding and regulatory adherence, ensuring health and safety standards, vehicle compliance and council policies are consistently met.
• Use data to improve performance – Monitor KPIs, budgets and system reporting (including QL, E-days and T100) to inform decision-making and deliver measurable service improvements.
• Build strong partnerships – Work collaboratively with internal teams, contractors, elected members and customers to deliver responsive, customer-focused outcomes.

We reserve the right to close the vacancy prior to the advertised closing date.

 

What can we do for you…

• An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
• A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays).
• A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
• A comprehensive programme of learning and development.
• Two days (pro rata) paid time off for volunteering.
• Enhanced maternity and paternity schemes.
• Access to free counselling services.
• Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan.
• A cycle to work scheme.
• Low-cost town centre parking.
• A commitment to employee wellbeing.