Make a meaningful difference in your community.

We are seeking a compassionate and organised Bereavement Services Team Leader – Business Support & Crematorium. You will manage and support the team, ensuring all services are delivered professionally, sensitively and in line with statutory requirements.

This is a key leadership role in a customer-facing environment, requiring empathy, resilience and excellent communication skills.

Key responsibilities in this role include:
– Lead, supervise and develop team members, managing performance and attendance
– Ensure all burial, cremation and memorial processes are compliant and accurately recorded
– Support bereaved families with guidance through sensitive procedures and documentation
– Manage customer enquiries, bookings and stakeholder relationships
– Drive service improvement and support operational and budget management
– Investigate and resolve complaints professionally
– Deputise for senior management as required

You will be an experienced team leader with strong organisational skills, attention to detail, and a commitment to delivering high-quality, empathetic customer service.

Join us and play a vital role supporting families when they need it most.

This is a full-time, permanent position.

Please note that this job advert may close early if we receive a high volume of suitable applications.

What we can do for you…

• An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
• A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays).
• A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
• A comprehensive programme of learning and development.
• Two days (pro rata) paid time off for volunteering.
• Enhanced maternity and paternity schemes.
• Access to free counselling services.
• Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan.
• A cycle to work scheme.
• Low-cost town centre parking.
• A commitment to employee wellbeing.