In a world of digital insurance and national call centres, choosing a local broker may feel old-fashioned. But for many businesses and individuals, it’s the smartest move they can make.
Think of your insurance broker like a tree. A local broker like Cass-Stephens is deeply rooted in the community soil—knowing the terrain, weather, and how best to protect the branches (your assets). In this article, we’ll uncover the key advantages of working with a Gloucester-based broker and how this local expertise leads to tailored, responsive, and ultimately more protective cover.
- Face-to-Face Service: Trust Built Across the Table
Would you rather explain your needs to someone who knows your business—or to a chatbot?
Local brokers offer in-person service that builds trust, clarity, and responsiveness. Cass-Stephens clients benefit from meetings where questions are answered in real time, and misunderstandings are avoided. This contrasts sharply with national providers, where service is often outsourced or impersonal.
Tip: Schedule annual in-person reviews to discuss business changes and insurance updates.
- Regional Insight: Knowledge That National Brokers Miss
A national insurer might know industry trends—but do they understand Gloucester’s flood zones or retail footfall?
Cass-Stephens understands local business conditions, property risks, and even local authority requirements. Whether it’s advising a Gloucestershire landlord about listed-building compliance or a local shop on footfall liability risks, that insight delivers better risk management.
Tip: Ask your broker how local environmental or legal factors influence your premium or cover.
- Relationships with Local Insurers: Faster, Fairer Decisions
When your broker knows the underwriter personally, things move faster.
Cass-Stephens has longstanding relationships with both local and regional insurers. That can mean quicker turnaround, more flexible cover terms, and more responsive claim handling—especially important in urgent situations.
Tip: Inquire about which insurers have strong local partnerships and what that means for your cover.
- Community Commitment: Ethical Business That Gives Back
Every policy you buy supports your own region.
Cass-Stephens supports the Gloucester community—through local employment, sponsorships, and service. Choosing them keeps investment and expertise within the area, instead of funnelling it into national chains or online-only brokers.
Tip: Ask your broker how they support the local economy or community projects.
- Broad Expertise with Personal Attention
You shouldn’t have to choose between range and relevance.
With over 50 years of experience, Cass-Stephens offers a wide portfolio: from commercial and cyber to landlord, fleet, and directors’ insurance. But unlike large brokers, they provide continuity of service—often dealing with the same adviser for years.
Tip: Work with one adviser across policies to build knowledge and avoid duplications.
Industry Insight
According to the British Insurance Brokers’ Association (BIBA), 74% of SMEs prefer working with local brokers, citing trust, tailored advice, and faster claims resolution as their top reasons .
Conclusion
Choosing a Gloucester-based broker like Cass-Stephens means choosing people who understand your world, know your risks, and prioritise your protection. With face-to-face service, regional expertise, community ties, and broad industry knowledge, local brokers continue to offer something national players simply can’t replicate: real peace of mind, right on your doorstep.
